Privacy policy

Last updated: June 18, 2025

This Privacy Policy describes how SIROYA JEWELLERS (L.L.C) (“Siroya.com”, “we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase through our website (the “Services”).

Siroya.com is powered by Shopify, which enables us to offer a seamless and secure online shopping experience. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern in relation to the collection and handling of your personal information.

By accessing or using our Services, you confirm that you have read and understood how we handle your personal data as outlined below.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to an individual. We collect and process the following categories of personal information, depending on your interaction with the Services:

  • Contact Information: Name, billing/shipping address, email address, and phone number.

  • Payment Details: Credit/debit card information, payment method, and transaction history.

  • Account Details: Username, password, and account preferences.

  • Purchase & Interaction History: Items viewed, added to cart, wishlisted, or purchased.

  • Communication Data: Information you share with us through customer service or feedback.

  • Device Information: Browser type, device identifiers, IP address, operating system, etc.

  • Usage Data: Clicks, browsing history, access times, and user behavior on our website.

2. How We Collect Your Information

We collect personal information from the following sources:

  • Directly from you when you register, browse, purchase, or communicate with us.

  • Automatically through cookies and tracking tools while using the Services.

  • From service providers such as payment processors, analytics platforms, and logistics partners.

  • From third parties, such as advertising platforms, if you interact with our ads or social posts.

3. How We Use Your Information

We may use your personal information to:

  • Provide and improve the Services

    • Fulfill and manage your orders

    • Process returns or exchanges

    • Personalize your shopping experience

    • Remember your preferences and recommend products

    • Manage your account access and security

  • Marketing and Promotions

    • Send you promotional emails, SMS, or newsletters (you may opt out anytime)

    • Show relevant ads on our site or other platforms

  • Security & Fraud Prevention

    • Authenticate users and monitor suspicious activity

    • Detect, investigate, and prevent fraud or misuse

  • Legal Compliance

    • Respond to legal requests or regulatory inquiries

    • Enforce our Terms of Service

4. How We Share Your Information

We may disclose your personal information under the following circumstances:

  • With Shopify, which powers our store and facilitates transactions.

  • With third-party service providers (e.g., logistics, analytics, payment gateways) to fulfill services on our behalf.

  • With marketing or business partners for promotional campaigns, subject to your preferences.

  • With affiliates within our corporate structure.

  • To comply with legal obligations, protect rights, or in the event of a business transfer (e.g., merger, sale).

  • At your direction or with your consent, including through integrations like social login.

5. Relationship with Shopify

Siroya.com is hosted and supported by Shopify Inc. Shopify may collect and process personal information related to your interactions with our store and others using their platform. This may include processing for analytics, personalized advertising, or service improvement.

For more on how Shopify uses your personal data, visit the Shopify Consumer Privacy Policy.
To exercise privacy rights specifically related to Shopify's use of your data, visit the Shopify Privacy Portal.

6. Third-Party Links

Our Services may include links to external websites not controlled by us. We are not responsible for the privacy practices or accuracy of such sites. Please review their privacy policies separately.

7. Children's Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a minor has submitted their data, contact us to request deletion.

8. Security and Data Retention

We employ reasonable safeguards to protect your data. However, no system is 100% secure. We recommend you avoid sharing sensitive details over unsecured channels.

We retain your information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Delete your personal information

  • Correct inaccurate personal data

  • Receive a copy of your data in a portable format

  • Opt out of promotional communications

You may manage your email preferences using the unsubscribe link in our emails or by contacting us directly.

To exercise your rights or for any privacy-related requests, please contact us using the details provided below. We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf.

10. International Data Transfers

If you are located outside the United Arab Emirates, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as your home country. In such cases, we rely on lawful mechanisms, such as Standard Contractual Clauses, for such transfers.

11. Complaints

If you are dissatisfied with how we handle your personal data, please contact us first. Depending on your location, you may have the right to lodge a complaint with your local data protection authority.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here along with the updated date. Where required, we will notify you of significant changes by email or website notice.

13. Contact Us

For questions, concerns, or to exercise your data rights, contact:

SIROYA JEWELLERS (L.L.C)

Phone: +971 42254254

Email: ACCOUNTS@SIROYA.COM